Everything in the platform, searchable. Each item is tagged Live, Pilot (available with a provider/pilot agreement) or Roadmap.
Every WhatsApp number, mailbox and department in one real-time inbox.
Connect several Meta-verified numbers per organisation; each routes by phone-number ID to the right department.
HMAC-verified Meta webhooks; duplicate deliveries never create duplicate messages.
Queued → sent → delivered → read, with failures visible and one-click retry.
Free-form replies inside the service window; approved templates outside it.
Assign to staff, route to departments, set priority, internal notes, quick replies.
Customers can ask for a human; takeover freezes AI for that conversation.
Every inbound message is matched to the contact graph; approved VIPs get protocol handling.
Outbound email replies and document delivery via Resend.
Test agents end-to-end without Meta; replies marked SIMULATED.
Adapters behind provider feasibility gates.
A separate trained agent for every department — answering on WhatsApp from your approved knowledge.
Construction, OSP Telecom, Trading, HR, Visa, Consular, Cultural, Protocol, Sales, Front desk.
Agents answer only from approved public knowledge and show sources and confidence to staff.
Default is draft-for-approval; auto-send only for low-risk, cited, high-confidence answers when enabled on both agent and channel.
English, Arabic, Hindi, Urdu and more — replies in the customer's language.
Agents collect details one question at a time (e.g. visa type, BOQ, route length).
Draft → test → publish → roll back; edits to a live agent require re-publishing.
Test as a customer and inspect the exact excerpts the agent used.
Inbound/outbound calls with ASR/TTS through a pluggable provider.
Upload once — BOQs, price lists, policies, forms, company profiles — and every agent stays accurate.
PDFs are transcribed by AI; spreadsheets are converted to searchable text.
Customer agents only see public collections; restricted content never leaves staff views.
Each edit bumps the version; expired guidance is automatically excluded.
See exactly which excerpts would be used for a question.
From a customer's BOQ on WhatsApp to an approved, branded quotation in minutes.
Excel/CSV/PDF or pasted text; AI extraction for unstructured BOQs; original always preserved.
Exact SKU match first, then description match with confidence; unit mismatches, duplicates and missing prices flagged.
Bulk import; every change bumps the version and is audited.
Logo, legal entity, scope, exclusions, assumptions, payment terms, validity, VAT, bank details, signature and stamp.
DRAFT/PROVISIONAL watermark until approved; editing an approved document creates a new version and requires re-approval.
Print-perfect A4 → Save as PDF; email the approved document to the client.
QT-2026-0001, INV-2026-0001… per workspace.
Online collection after merchant onboarding.
OSP telecom and construction DPRs collected by WhatsApp and voice, approved by PMs, synced to ERP.
Projects, sites, supervisors, reporting times, call consent, escalation contacts.
Trenching, duct, fibre, splicing, OTDR / excavation, concrete, MEP… with units.
Paste a WhatsApp message or voice transcript (EN/AR/HI/UR) → structured DPR with missing-data prompts.
Validation → supervisor attestation → PM approval → ERP sync → distribution; corrections are reversible and audited.
Due reports created at reporting time; retries at +15/+45 min then escalation — never endless calling.
Idempotent webhook to your ERP; failures leave the report approved with sync pending.
Typed records; major/critical HSE alerts the team instantly.
Outbound DPR calls via a telephony provider (Vapi / ElevenLabs etc.).
Advisory models on consented history.
Embassies and ministries answer 80% of routine public queries on WhatsApp — safely.
Requirements, fees, forms, locations, hours, official source and expiry for every service.
Step-by-step guidance, form links and office locations from approved, current notices.
Auto references, classification (public/internal/restricted), identity verification before status.
Approved salutations for Excellencies; named human approval for every reply; excluded from broadcasts.
One switch stops autonomous answers and prepares the approved crisis notice.
Subject to contract and API approval.
Post jobs, receive CVs on WhatsApp, get evidence-based AI summaries.
Criteria-based vacancies; consent recorded per candidate.
Match score, strengths and gaps with evidence; never infers protected characteristics; never auto-rejects.
Brand kits and AI-drafted posts with an approval gate before anything is published.
Name, colours, logo and brand voice per brand.
Facts-only drafting for LinkedIn, Instagram, WhatsApp Channel and more.
Draft → review → approved → scheduled/published — always an explicit human choice.
Via the existing BrandSphere publishing service.
Contacts, pipelines, compliant broadcasts and no-code automations.
Deduplicated by phone, consent tracking, tags, import/export (export is audited).
Kanban stages, scoring, value and sources.
Approved templates, opt-in only, VIPs excluded, two-person approval, throttling, pause/resume.
Keyword/new-contact/resolved triggers → route, assign agent, tag, prioritise, reply, hand off, notify.
Shopify / WooCommerce product sharing in chat.
Multi-tenant SaaS on Convex, Clerk and Vercel — built for ministries and enterprises.
Every record carries its workspace; every request is authorised server-side.
11 roles; deny by default; no self-promotion; department scoping.
Role changes, approvals, sends, exports, pricing, kill switches — with correlation IDs.
Pause AI / outbound per workspace or platform-wide.
Switch language and direction in one click.
Scoped keys for mobile apps, ERP and voice providers.
Native apps on the same API and permissions.